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february 26-28, 2008 - university of miami
miami.feb26-28.2008
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Host Sponsors

UNIVERSITY OF MIAMI SCHOOL OF BUSINESS UNIVERSITY OF MIAMI SCHOOL OF COMMUNICATION UNIVERSITY OF MIAMI MILLER SCHOOL OF MEDICINE



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AARP GANNETT UNITED PRESS INTERNATIONAL LAUNCHBOX MARKETWIRE REUTERS TOPIX.NET


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KAISER PERMANENTE FLEISHMAN-HILLARD MICROSOFT HEALTH VAULT NEWSGATOR PROTEUS


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Speaker Bio: John I. Todor

By: iFOCOS

John I. Todor
Ph.D., Managing Partner, The Whetstone Edge, LLC

 

As a psychologist and business strategy consultant, he provides clients with thought leadership on what today’s customers’ value, how they make decisions and how to devise business practices that lead to win-win business relationships. His methodologies help companies escape the pressures of commoditization and the need to compete on price. His insights illustrate how marketplace dynamics push customers towards indifference as a coping strategy which reduces loyalty. From the customers’ perspective, this is counterproductive in helping them deal with the uncertainty and complexity of a fast-changing world.  As a result, many businesses are losing credibility and influence with their customers. To thrive, customers are increasingly turning to social media for the insights and knowledge to simplify their lives in an increasingly complex world. He helps clients develop Web 2.0 and offline strategies to engage customers in experiences they find meaningful and, in the process, enables businesses to regain the trust, credibility and influence that leads to relationships that are valued by both parties. His latest book, Addicted Customers: How to Get Them Hooked on Your Company, explains the psychological principles that underlie emotionally and psychologically compelling customer experiences as well as business practices that put these principles into action.

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